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Contact Center Services

Enhance Your Customer Experience

Milestone understands that a good customer experience is a vital element of every successful business. Our Contact Center services deliver reliable, multi-channel support to resolve your customers’ concerns quickly, accurately, and with the utmost respect for their high-touch relationship with your business. With an emphasis on rapid response time, effective communication, and white-glove end-user support, Milestone’s contact centers ensure that your customers’ journey is always fulfilling.

Milestone Cares for Your Customers

Milestone’s Contact Center services drive the highest levels of customer satisfaction through comprehensive, technical support. Our Contact Center Services include:

  • 24/7/365, on-shore contact center representatives
  • Customized staffing aligned to a client-specific agent profile
  • Streamlined escalation process to efficiently resolve end-user issues
  • Enhanced performance-based business analytics such as resolution rate and agent productivity
  • Predictive modeling for trending issues and seasonal surges
  • Improved customer experience and customer relationship management (CRM)
  • High-touch product support for order management, warranty/RMA, and applications
  • Development of SOPs, runbooks, and enhanced emerging issue resolution
  • Advanced multi-channel communications
  • Self-service support via knowledge base redirection
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